ShapeFlow Support
Need help with ShapeFlow, want to send a feature suggestion, or found a bug in the app? Use the links below and we’ll route it from there.
Questions about setup, role switching, quiver tools, imports, backups, or customer and board history.
Unexpected behavior, crashes, UI issues, security-gate trouble, import/export problems, or anything that feels broken.
Feature requests, shaping-bay workflow ideas, and suggestions around quiver, backup, and board-photo features.
What to include in a support message
If you email us directly, the most helpful support messages usually include a few short details so we can reproduce the issue or answer cleanly.
Example: “I was exporting an order,” “I was importing a file from Messages,” or “I hit the customer limit.”
Example: “The share sheet did not appear,” “The import preview stayed blank,” or “The button did nothing.”
That gives us the fastest path to see whether it is a bug, a missing feature, or a workflow clarification.
Common help topics
Using ShapeFlow as a shaper
Shaper mode is designed for guided order capture, customer records, board history, and local workflow management. If shared shop devices should stay protected, turn on the Face ID or device-passcode lock for Shaper Mode in Settings before handing the device to a surfer.
Using ShapeFlow as a surfer
Surfer mode gives riders a profile, order history, and My Quiver experience that stays focused on their own equipment and requests. Surfers can add personal quiver boards and one photo per board on that device.
Importing, exporting, and backing up
ShapeFlow uses `.sfo` files for structured order transfer and `.sfb` files for full local backup and restore. If you receive a file, you can save it to Files first, then import or restore it from the app.
`.sfo` order files and `.sfb` backups
Transfer one order or protect the full archive
ShapeFlow uses two file formats. `.sfo` is for a single structured order. `.sfb` is for the full local archive, including board photos, quiver boards, and linked profile data stored on that iPhone.
- Export `.sfo` from an order detail screen when you want to move one order cleanly.
- Export `.sfb` from Settings when you want a full device backup.
- Share the file through Files, Mail, AirDrop, or Messages.
- On the receiving device, import `.sfo` into orders or restore `.sfb` from Backup & Restore.
- If needed, save the attachment to Files first, then use the in-app flow from there.
If you run into trouble with import or export, email support@shapeflow.app and include whether the file was `.sfo` or `.sfb`, how it was sent, what device it was received on, and what you saw when opening it.
FAQ
Does ShapeFlow require a cloud account?
No. ShapeFlow v1 is intentionally offline-first and stores its working archive locally on the device.
Can surfers keep a personal quiver in the app?
Yes. Surfer mode includes My Quiver, where riders can keep personal board inventory, notes, and one local photo per board.
How do purchases work?
Optional unlocks are handled through Apple’s App Store purchase system. Billing and payment methods are managed by Apple.
What is the difference between `.sfo` and `.sfb`?
`.sfo` is a structured single-order file. `.sfb` is a full local backup file that restores archive data, quiver entries, and board photos.
Can I use ShapeFlow for both the shaper and the surfer?
Yes. The app supports both roles and lets the user choose the role experience on launch.
Can the shaper workspace be locked on a shared device?
Yes. Shaper Mode can be protected with Face ID or the device passcode so a surfer can use the customer-facing side without opening the shop workspace.
Where should I report a bug?
Use the in-app bug-report flow in Settings when possible, or email support@shapeflow.app with the steps and expected behavior.
Privacy and legal links
For product, support, and App Store review purposes, the primary legal pages for ShapeFlow are linked below.